Instant account setup took several hours

Outgoing mail server didn't work. After trying the fixes they sent, they finally told me to change the outgoing mail server name to something other than intergate.

Their main page and faq page don't tell the customer that the access time is only unlimited in two areas of the country. Everyone else has a 200 hour limit.

It took almost 24 hours of trying to figure this out, including tech support efforts, before they finally discovered that I had used more than 200 hours and had been cut off.

They left for the day without resolving connection problems that had been reported that afternoon. (Or, they just quit answering)

Can't get through on phone line. Tried different times for two days and all I ever got was a busy signal.

Customer has to write a detailed letter to the company if the customer wants to cancel their account. They also require an account number on the cancellation letter which they have never sent. They say call if I need to get it, but it's impossible to get through. Therefore, in order to close my account, I'm required to provide a piece of info that they never sent and is impossible to get from them because their phone is constantly busy.

I've tested several isps. This one was a really bad experience.